Refund Policy
Last updated: [SET BY MERCHANT]
This website is operated by Lashia LLC, doing business as UNDERDAY. "UNDERDAY," "we," "us," and "our" refer to Lashia LLC.
Hygiene-Based Return Restrictions
Because UNDERDAY products are intimate apparel, returns are subject to hygiene-based restrictions. To be eligible for a return, items must be:
- Unworn and unwashed
- In their original packaging
- With any hygiene seal intact, where applicable
Items that do not meet these conditions cannot be accepted for hygiene reasons and will be considered final sale.
Return Window
You may request a return within RETURN_WINDOW_DAYS = "[SET BY MERCHANT]" days of delivery, provided the item meets the hygiene conditions above.
How to Start a Return
Email hello@underday.com with your order number and the reason for your return. We will provide instructions, including the return address if applicable.
Defective, Incorrect, or Damaged Items
If you receive a defective, incorrect, or damaged item, contact hello@underday.com within a reasonable time of delivery with photos of the issue. We will arrange a replacement, refund, or store credit as appropriate. Returns related to defective or incorrect items should be sent to:
Lashia LLC (UNDERDAY)
30 N Gould St Ste R
Sheridan, WY 82801
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method. Processing times may vary depending on your payment provider.
Exchanges
If you'd like to exchange an item for a different size or color, contact hello@underday.com. Exchanges are subject to the same hygiene-based conditions described above and product availability.
Final Sale Items
Items marked as final sale at the time of purchase, and any item that does not meet the hygiene conditions above, are not eligible for return, refund, or exchange.
Contact
Questions about returns can be directed to hello@underday.com or:
Lashia LLC (UNDERDAY)
30 N Gould St Ste R
Sheridan, WY 82801